Privacy Policy

Last updated: 9th June 2026

Paused.club is committed to protecting your privacy and handling your personal information responsibly, lawfully and transparently.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, join our priority list, submit an enquiry, download information, request a brochure, book a viewing, contact us, or otherwise interact with Paused.club.

For the purposes of this Privacy Policy, “Paused.club”, “we”, “us” and “our” refers to Artizaen Limited, of 3 Durrant Road, Bournemouth.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us at:

Email: escape@paused.club
Address: Hampshire Hills, Sutton Wood Lane, Bighton. Hampshire. SO24 9SG

1. Information we may collect

We may collect and process personal information that you provide directly to us, including when you:

join the Paused.club priority list;
complete a form on our website;
request a brochure or further information;
register interest in ownership opportunities;
enquire about Hampshire Hills or future Paused.club locations;
book or request a viewing;
correspond with us by email, phone, website form, social media or other channels;
respond to marketing communications;
attend an event, viewing or appointment with us;
provide feedback or ask us a question.

The personal information we collect may include:

your name;
email address;
telephone number;
postal address or general location;
your interest in Paused.club, Hampshire Hills or holiday residence ownership;
information about your enquiry, preferences or requirements;
marketing preferences and communication history;
notes from calls, meetings, viewings or enquiries;
any other information you choose to provide to us.

We may also collect technical information when you use our website, including:

IP address;
browser type and version;
device type;
operating system;
pages visited;
time spent on the website;
referral source;
cookie identifiers;
website interaction and analytics data.

2. How we collect information

We may collect personal information through:

HubSpot forms and lead capture tools;
website enquiry forms;
brochure download forms;
priority list or waitlist sign-up forms;
email, phone and direct correspondence;
CRM records;
social media interactions;
viewing or appointment requests;
analytics, cookies and similar technologies;
third-party platforms used to support our website, CRM, email marketing, advertising or analytics.

Where we use HubSpot or other platforms to collect and manage enquiries, your information may be stored within those systems so that we can respond to you, manage your preferences and keep a record of your interaction with Paused.club.

3. How we use your information

We may use your personal information to:

respond to your enquiry;
add you to the Paused.club priority list where you have requested this;
send you information about ownership opportunities;
provide brochures, updates or requested information;
invite you to viewings, launch events or appointments;
manage and follow up on sales enquiries;
understand your interests and preferences;
keep internal records of enquiries and communications;
improve our website, communications and user experience;
send relevant marketing communications where permitted by law;
manage your marketing preferences and unsubscribe requests;
comply with legal, regulatory or administrative obligations;
protect our business, website and users from misuse, fraud or security issues.

We will not sell your personal information to third parties.

We will not share your personal information with third parties for their own marketing purposes.

4. Marketing communications

If you join our priority list, request information, download a brochure or otherwise ask to hear from us, we may contact you with relevant updates about Paused.club, Hampshire Hills, ownership opportunities, launch information, events, viewings and related news.

We will only send marketing communications where we have a lawful basis to do so. This may be because you have given consent, or because we have a legitimate interest in contacting you about similar services or opportunities you have shown an interest in, where permitted by law.

You can opt out of marketing communications at any time by:

clicking the unsubscribe link in our emails;
contacting us directly at [insert email address];
updating your preferences where this option is available.

We may still send you non-marketing service messages where necessary, for example to respond to an enquiry, confirm an appointment, provide information you have requested, or manage an existing relationship with you.

5. Our lawful basis for processing your data

We process personal information under one or more of the following lawful bases:

Consent
Where you have given us clear permission to use your information for a specific purpose, such as joining a mailing list or accepting non-essential cookies.

Legitimate interests
Where we have a business interest in using your information in a way that is fair, reasonable and expected, such as responding to enquiries, managing leads, improving our website, maintaining CRM records or sending relevant follow-up communications about Paused.club, provided your rights and interests do not override ours.

Contract or steps before entering into a contract
Where we need to use your information to respond to a request, provide information, arrange a viewing, progress an ownership enquiry or take steps at your request before entering into an agreement.

Legal obligation
Where we need to use or retain information to comply with a legal or regulatory requirement.

6. HubSpot and CRM use

We use HubSpot and/or similar customer relationship management systems to manage enquiries, forms, email communications, lead records, priority list sign-ups and marketing preferences.

This may include recording:

the forms you have submitted;
emails sent to or received from you;
whether you have opened or clicked certain emails;
notes from calls, enquiries or appointments;
your stated preferences or areas of interest;
your marketing consent or unsubscribe status.

This helps us respond properly, avoid sending irrelevant communications, and manage the buyer journey in a professional and organised way.

7. Cookies and website tracking

Our website may use cookies and similar technologies to make the website work, improve performance, understand visitor behaviour and support marketing activity.

Cookies may be used for:

essential website functionality;
security;
remembering your preferences;
analytics and performance measurement;
understanding how visitors use the website;
improving website content;
measuring campaign performance;
supporting advertising or remarketing activity, where applicable.

Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can manage or withdraw cookie consent through our cookie banner or browser settings.

For more information, please refer to our Cookie Policy, if published separately.

8. Who we may share your information with

We may share your personal information with trusted service providers who help us operate our website, manage enquiries, deliver marketing, host data, provide analytics, process forms or support our business operations.

These may include:

CRM and email marketing providers, including HubSpot;
website hosting and maintenance providers;
analytics providers;
professional advisers;
marketing, design, advertising or communications agencies working on our behalf;
IT, security and systems providers;
legal, regulatory or public authorities where required by law.

Where we use third-party service providers, they are only permitted to process your personal information for agreed purposes and in accordance with our instructions, subject to appropriate contractual and security safeguards.

9. International transfers

Some of the service providers we use may process or store personal information outside the United Kingdom or European Economic Area.

Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, approved transfer mechanisms or equivalent protections required by data protection law.

10. How long we keep your information

We will only keep your personal information for as long as reasonably necessary for the purposes set out in this Privacy Policy.

How long we retain information will depend on the nature of your relationship with us. For example:

priority list and marketing records may be retained until you unsubscribe or ask us to delete them;
enquiry records may be retained for a reasonable period so we can manage follow-up and understand previous communications;
ownership, transaction or legal records may be retained for longer where required for contractual, legal, accounting or regulatory reasons;
website analytics data may be retained for a shorter period in accordance with our analytics settings.

When information is no longer required, we will delete, anonymise or securely archive it.

11. How we protect your information

We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure systems, password protection, access controls, reputable third-party platforms, staff or supplier controls, and appropriate internal processes.

However, no method of transmission over the internet is completely secure. Any information you submit online is provided at your own risk. Once we receive your information, we take reasonable steps to protect it.

12. Your rights

Under data protection law, you may have the right to:

request access to the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your personal information;
ask us to restrict how we use your information;
object to certain types of processing;
withdraw consent where processing is based on consent;
ask for your information to be transferred to another organisation, where applicable;
complain to the Information Commissioner’s Office.

You can exercise your rights by contacting us at:

escape@paused.club

We may need to verify your identity before responding to your request.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters. However, we would appreciate the opportunity to deal with your concern first.

13. Links to other websites

Our website may contain links to other websites, including local attractions, partners, suppliers, social media platforms or third-party services.

If you follow a link to another website, please note that those websites have their own privacy policies. We are not responsible for the privacy practices, content or security of third-party websites.

Please read their privacy policies before submitting personal information to them.

14. Children’s privacy

Our website and ownership enquiries are intended for adults. We do not knowingly collect personal information from children for marketing or ownership enquiry purposes.

If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “last updated” date. Where changes are significant, we may also notify you by email or through a notice on our website.

16. Contact us

For questions about this Privacy Policy or how we use your personal information, please contact:

Artizaen Limited
Hampshire Hills, Sutton Wood Lane, Bighton. Hampshire. SO24 9S
Email: escape@paused.club